jili90 Privacy Policy

Section 1

1 Who We Are

jili90 is an online casino and sports betting platform operating at jili90.lat, serving players primarily in Bangladesh. In this Privacy Policy, references to "jili90", "we", "us", or "our" refer to the operator of the jili90 platform and its associated services. References to "you" or "your" refer to any individual who accesses, registers with, or otherwise interacts with the jili90 platform.

jili90 is committed to handling your personal data with care, transparency, and integrity. This Privacy Policy is intended to give you a clear and honest account of our data practices so that you can make informed decisions about your use of the platform. By registering an account or using any jili90 service, you acknowledge that you have read and understood this Privacy Policy.

Section 2

2 Data We Collect

jili90 collects only the personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of personal data we collect are described below.

2.1 Registration & Identity Data

When you create a jili90 account, we collect the information you provide during the registration process, including your full legal name, date of birth, residential address, mobile phone number, and email address. This information is required to create and maintain your account and to carry out Know Your Customer (KYC) identity verification.

2.2 KYC & Verification Documents

To comply with age verification and anti-money laundering obligations, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof-of-address documents such as a utility bill or bank statement dated within the past three months. These documents are processed securely and retained only for as long as legally required.

2.3 Financial & Transaction Data

We collect details of all financial transactions carried out through your jili90 account, including deposit amounts, withdrawal requests, payment method identifiers (e.g., bKash wallet numbers, Nagad account references, bank account details), transaction timestamps, and transaction reference numbers. Full payment credentials such as card numbers are processed by our payment partners and are not stored on jili90 servers.

2.4 Gaming Activity Data

jili90 records all gaming activity associated with your account. This includes bets placed, games played, wager amounts, outcomes, session durations, bonus usage, and game provider interactions. This data is used to operate the platform, resolve disputes, detect fraud, and monitor for responsible gaming concerns.

2.5 Technical & Device Data

We automatically collect certain technical data when you access the jili90 platform, including your IP address, browser type and version, operating system, device type, screen resolution, language settings, referring URL, and the pages you visit within the platform. This data is collected via server logs and cookies.

2.6 Communications Data

If you contact jili90 customer support via email, WhatsApp, or live chat, we retain records of those communications, including the content of messages and any attachments. This is necessary to investigate and resolve support queries and to maintain an accurate service history for your account.

Section 3

3 How We Collect Your Data

jili90 collects your personal data through the following means:

• Direct collection: Data you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal request, participating in a promotion, or contacting customer support.
• Automated collection: Technical and behavioural data collected automatically via server logs, session cookies, analytics tools, and platform telemetry as you interact with the jili90 website.
• Third-party sources: In limited circumstances, we may receive data from third-party identity verification services, payment processors, fraud prevention providers, or game studios to supplement the data you provide directly. Such third-party data is handled in accordance with the same standards described in this Privacy Policy.

Section 4

4 How We Use Your Data

jili90 uses your personal data for the following specific and legitimate purposes:

• Account management: To create, maintain, and administer your jili90 account, including authentication, password resets, and account security notifications.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank; to record gaming activity; and to make the full range of casino and sports betting services available to you.
• Identity & age verification: To confirm that you meet the minimum age requirement of 18 years and that the identity information you have provided is accurate, as required for KYC compliance.
• Fraud prevention & security: To monitor transactions and gaming activity for suspicious patterns, detect and prevent fraud, money laundering, account takeover, and other forms of abuse.
• Responsible gaming: To monitor for signs of problem gambling behaviour, implement deposit limits and self-exclusion requests, and provide you with personalised responsible gaming alerts where appropriate.
• Customer support: To respond to your queries, resolve disputes, and maintain a record of your support history for follow-up purposes.
• Legal & regulatory compliance: To meet obligations under applicable law, including anti-money laundering (AML) requirements, record-keeping mandates, and any lawful requests from competent authorities.
• Marketing communications: To send you promotional offers, bonus notifications, tournament invitations, and seasonal promotions (such as those tied to BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh) via email or WhatsApp — but only where you have not opted out of such communications.
• Platform improvement: To analyse aggregated, anonymised usage data and identify opportunities to improve the performance, design, and content of the jili90 platform.

Section 5

5 Legal Basis for Processing

jili90 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing is necessary to perform our obligations under the Terms and Conditions that form the contract between you and jili90 — for example, processing deposits, recording bets, and paying out winnings.
• Legal obligation: Processing is required to comply with applicable legal requirements, including age verification, anti-money laundering procedures, and record-keeping obligations.
• Legitimate interests: Processing is necessary for purposes that jili90 considers to be in its legitimate interests — including fraud detection, platform security, and customer support — provided those interests are not overridden by your rights and freedoms.
• Consent: For certain types of processing, such as sending promotional marketing communications, we rely on your explicit consent. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support.

Section 6

6 Data Sharing & Disclosure

jili90 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We share your data only in the specific and limited circumstances described below:

6.1 Payment Processors

To process your deposits and withdrawals, jili90 shares the minimum necessary financial information with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each payment partner operates under its own privacy terms and processes data only to the extent required to complete the transaction.

6.2 Identity Verification Providers

To carry out KYC verification, jili90 may share identity document data with accredited third-party identity verification service providers. These providers are contractually bound to process data solely for verification purposes and to maintain data security standards equivalent to those applied by jili90.

6.3 Game Providers

When you launch a game hosted by a third-party studio such as JILI Games, Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, PG Soft, NetEnt, or Spribe, certain session data (such as a player session token and game-state parameters) is transmitted to that provider to operate the game. Game providers do not receive your full identity or financial profile.

6.4 Legal & Regulatory Disclosure

jili90 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or lawful request. We will notify you of any such disclosure to the extent permitted by law.

6.5 Business Transfers

In the event of a merger, acquisition, asset sale, or business reorganisation affecting jili90, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified via the email address on your account prior to any such transfer, and the Privacy Policy applicable to your data will continue to offer equivalent protections.

Section 7

7 Cookies & Tracking Technologies

jili90 uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. The following types of cookies are used:

• Essential cookies: Required for the platform to function correctly. These cookies manage your login session, maintain your account state, and ensure secure navigation. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language or display settings, so that you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the platform — such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform experience. Analytics data does not identify you personally.

Most web browsers allow you to control cookies through your browser settings. Disabling essential cookies may prevent you from logging in or using certain platform features. jili90 does not use advertising or third-party tracking cookies to build behavioural profiles for commercial targeting.

Section 8

8 Data Retention

jili90 retains your personal data for no longer than is necessary to fulfil the purposes for which it was collected, taking into account our legal, regulatory, and operational obligations. The following general retention principles apply:

• Account registration and identity data is retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction and financial records are retained for a minimum of 5 years from the date of the transaction.
• Gaming activity logs are retained for a minimum of 3 years from the date of the session.
• KYC documents are retained for the duration of account operation and for 5 years post-closure unless a longer retention period is required by law.
• Customer support communications are retained for 2 years from the date of the interaction, or longer if the matter is subject to an ongoing dispute or legal process.
• Technical and device data collected via logs and cookies is retained for up to 13 months from collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

Section 9

9 Data Security

jili90 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or device and the jili90 platform.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls ensuring that only authorised personnel with a documented operational need can access identifiable player data.
• Regular security audits, vulnerability assessments, and penetration testing of platform infrastructure.
• Intrusion detection systems and automated alerts for unusual access patterns or data access anomalies.
• Staff training on data protection obligations and secure handling of personal information.

Despite these measures, no data transmission over the internet or electronic storage system is entirely immune to risk. jili90 cannot guarantee absolute security, and players are encouraged to use strong, unique passwords for their accounts, enable any available two-factor authentication, and notify support immediately if they suspect unauthorised access to their account.

Section 10

10 Your Data Rights

As a jili90 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact jili90 support using the details in Section 14.

• Right of access: You may request a copy of the personal data that jili90 holds about you. We will provide this within 30 days of receiving a valid request, subject to identity verification.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no overriding legal basis for continued processing, or where the data has been unlawfully processed. This right is subject to jili90's legal obligations to retain certain data for the periods specified in Section 8.
• Right to restriction: You may request that jili90 restrict processing of your data in certain circumstances — for example, where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

jili90 will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

Section 11

11 Children's Privacy

jili90 is strictly an adults-only platform. Access to and use of the jili90 platform is prohibited for any individual under the age of 18. jili90 does not knowingly collect, process, or retain personal data relating to children under 18 years of age.

If we become aware that personal data has been collected from an individual under the age of 18, we will immediately close the associated account, delete all personal data collected, and return any deposited funds to the originating payment method. Any winnings or bonuses associated with an underage account will be forfeited in full.

If you are a parent or guardian and you have reason to believe that a minor under your care has registered an account with jili90, please contact our support team immediately at [email protected] so that we can take appropriate action.

Section 12

12 Third-Party Links

The jili90 platform may, from time to time, contain references to third-party game providers, payment services, or informational resources. Where such references include links to external websites or services, please be aware that those external sites operate under their own privacy policies, which are entirely independent of this Privacy Policy.

jili90 has no control over and accepts no responsibility for the content, privacy practices, or data handling of any third-party website or service. We encourage you to review the privacy policy of any external service you visit before providing any personal information to that service.

Section 13

13 Changes to This Privacy Policy

jili90 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. Material changes to this Privacy Policy will be communicated to registered players via email to the address on their account, or via a prominent notice on the jili90 platform, no less than 7 days before the revised policy takes effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. Your continued use of the jili90 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must discontinue use of the platform and may request account closure by contacting support.

Section 14

14 Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or jili90's data practices, you may contact our team through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line for faster routing.
• WhatsApp: +880 1700 000000 — available 09:00 to 01:00 BST (UTC+6).
• Live Chat: Available 24 hours a day, 7 days a week via the platform live chat widget after login.

jili90 will acknowledge all privacy-related requests within 48 hours and aims to resolve data rights requests fully within 30 days of receipt. Where an extension to this period is required, we will inform you promptly and provide a revised resolution timeline.